Reward FAQ

Rewards program is to reward players not only deposit but at the same time, making it worthwhile for all members as part of loyalty and leisure of exchanging for Free Credits/Products/Items that you desire.

1. What is iPoints (IP)?
IKISS’s iPoints are points that each member able to earn automatically by system while deposit in to enjoy more benefits such as Free Credit exchange or Merchandises or Items that you would wish to request with designated amount of iPoints for exchanged.

2. How to earn reward iPoints?
IKISS believes in rewarding players not only with deposit bonus but at the same time, making every deposit worthwhile as well. Member will start earning iPoints automatically while making deposit, Each deposit after deducted deposit bonus selected by member, the balance of every MYR10 can get 0.1 iPoints.

Scenario 1:
Deposit MYR 30 with no promotion.
Total Deposit amount is MYR 30
Total 0.3 IP earn

Scenario 2:
Deposit MYR 100 with 10% bonus daily promotion.
Total Deposit amount is MYR 100 – Bonus MYR 10 = MYR 90
Total 0.9 IP earn

Scenario 3:
Deposit MYR 500 with 10% bonus daily promotion.
Total Deposit amount is MYR 500 – Bonus MYR 50 = MYR 450
Total 4.5 IP earn

3. Do I need to sign up for IKISS’s rewards program?
There is NO need to sign up. Once you registered as IKISS member, you will be automatically activated upon successful deposit.

4. Will my iPoints (IP) expire?
Yes. IKISS's reward points are expiration are as below:
For ALL earned iPoints will be valid for six (6) months.
If you have yet to claim any of your unused iPoints that is expired (validation provided), all your unused iPoints will deemed invalid and expired. You are reminded to redeem your iPoints before the iPoints expire in every six (6) calendar months.

5. When will I see iPoints to be reflected in my account?
Reward points are being calculated directly when your deposit is approved and will be updates to your Reward account.

6. How to see if i am earning iPoints?
Kindly log in to and click on Rewards in order to view your iPoints. Your total available points till date are reflected on the top right hand corner. Click on “My Account > Status” and you are able to view daily earned / redeemed iPoints.

7. What am I able to redeem?
IKISS’s rewards program enables you to redeem Free Credit, Merchandises and many more products. In order for you to redeem, please log into ikiss rewards and search for the item desired by category. Once that is done, kindly click “redeem” on the item and making sure you provide valid courier details (Full Name , Address , Contact ) and submit the redemption request.

IKISS is not responsible for lost, stole or broken Gift item(s) which have been received by members.

The Gift item(s) redeemed are not transfer, exchange for other rewards, refund or replace for cash or credit under any circumstances.

Once the gift is delivered by courier, IKISS will provides a courier certificate to proved, for any incorrect information provides by member or does not receive a gift. IKISS will not be responsible or send gifts again.

8. How to confirm Flight Ticket travel period?
01st December 2018 Redemption: Two (2) round-trip economy class flight ticket from Kuala Lumpur to Bangkok, booking by ikiss.

*booking period: within 2 week after redeemed date (01st December – 14th December 2018) ; travel period: within three (3) month from the date of booking (Before 15th March 2019)*

The flight ticket must be booking by within TWO (2) weeks. Member have to provide travel period within TWO (2) weeks for booking purpose from the date of redeemed. Member must provide own and travel companion original identity card and/ or passport for verification when booking the flight ticket. Failure by the Member to claim the flight ticket within the Stipulated Period shall result in the forfeiture of the flight ticket, and the IKISS reserves the absolute discretion to deal with the forfeited Prize as it deems fit.

9. What is the meaning of Pending, Successful or Rejected from rewards redemption statement?



Turnaround Time


Waiting for IKISS to process your redemption.
Your points are deducted immediately from the available balance.

Within 2 working days


Indication that your request has been successful:-
For Free Credit, your playing account is credited accordingly.
For Products, your requested item has left out for delivery.



Voided redemption request:
- Request do not meet IKISS’s Terms and Conditions
- Items Out of Stock
- Other Reasons.
Your points are return and re-added back into your account


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